Service NSW ‘technical issue’ may have exposed data of 3700 customers – 9News

Service NSW 'technical issue' may have exposed data of 3700 customers - 9News

Service NSW has issued an apology after revealing the data of 3700 customers may have been exposed after a “recent technical issue”.

An update to the website on March 20 potentially revealed information for up to 90 minutes, Service NSW’s chief executive Greg Wells said in an email issued to customers.

Information exposed could include: drivers licence details, vehicle registration, mobile numbers and names of children. 

There has been a major cyber-security breach at Service NSW.
A Service NSW technical issue may have exposed thousands of customers’ details. (Supplied)

A spokesperson for the NSW government agency said the issue was not a “data breach”.

“Between 1.20pm and 3pm on Monday 20 March 2023, some Service NSW customers experienced technical issues when logged into their MyServiceNSW account via a web browser,” they said in a statement supplied to

“The problem was limited to the landing dashboard when customers logged in via the website, no issues were identified with the Service NSW mobile application.

“About 3700 customers may have been impacted during that time. The dashboard page was taken down at 3pm and the issue was resolved quickly.

“Service NSW can confirm the incident was not a cyber-attack.”

The spokesperson said the agency is working to support customers affected by the breach.

“Service NSW apologises to customers impacted by a recent technical issue,” they said.

Service NSW notified the Information and Privacy Commission the day of the incident and affected customers have been notified of the incident.

“Our priority is the safety and security of every customer affected by the incident, and we are committed to ensuring customers feel supported.

“A review of the incident is continuing to ensure Service NSW has measures in place to prevent similar incidents.”

Drivers licences could be among the data exposed.
Drivers licences could be among the data exposed. (Service NSW)
Customers seeking more information are urged to contact ID Support NSW by phone on 1800 001 040 or via an online form.

A further 6.1 million customer records including some but not all of the customer’s names, addresses, phone numbers and dates of birth were stolen in the attack.

Of those records, 97 per cent were from before 2013, and date back to 2005.

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